Job Posting: E-Commerce Director (Full Line Specialties)

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Position Summary
The E-Commerce Director’s main role is to provide day-to-day oversight & management of assigned ecommerce
platforms & inventory management. Additionally, this person works with & supports the sales
team so that the customer needs are met in terms of driving e-commerce sales, staying relevant on
trends, maintaining inventory as data dictates, & oversees website maintenance. E-Commerce
Merchandising Directors are driven, dedicated self-starters who work to fully understand clients, systems
& processes, & loves managing an eCommerce webstore. This person has a positive attitude with the
ability to work efficiently, independently or with a team & will be working closely with the CEO.

Position Functions

Daily Responsibilities:
• Builds ecommerce stores for corporate clients within our proprietary Ecomm software
• Oversees, executes, & ensures accuracy in the item sku set-up process for web merchandising from sourcing to sku population on identified e-commerce platforms
• Provides information & direction regarding graphic arts needs for web merchandise
• Regularly reviews merchandise to ensure proper & relative merchandising needs
• Runs Inventory + On-Demand sell-through reports to determine inventory needs, identify topsellers, identify slow moving inventory, & merchandises accordingly (all reports are from our proprietary software)
• Places & follows-up on all orders for inventoried merchandise
• Updates e-commerce platforms when inventory is received
• Becomes an expert in the e-commerce platforms’ capabilities & features from our proprietary
software
• Reaches out to platform providers on issues which can’t be solved internally
• May handle customer service inquiries by phone & email if escalated
• Handle e-commerce merchandise returns within our software
• Works with dedicated customer service team + fulfillment team
• Attends vendor meetings & shows
• As this business unit grows, there would be more people added to the team that this candidate would be managing & delegating

Product & Services:
• Stay attuned to & learn about current & trending products, services & technology
• Research, develop & recommend new product & services with an emphasis on creativity
• Strong sense of urgency to meet deadlines & achieve company goals.

Team Membership:
• Work effectively as part of the account team to achieve sales & margin goals
• Participate as a member of the account team to develop creative programs & solutions for clients
• Work in tandem with all internal teams
• Communicate in an effective & timely manner regarding opportunities & client issues

Financial & Business Operation:
• Operate in a financially responsible manner & achieve sales & profit objectives
• Complete assigned reporting & other tasks accurately, professionally & on schedule
• Perform & complete duties as deemed appropriate by management
• Impeccable reputation & a fit with our core values

Qualifications

Education, Experience, Skills, Expertise:
• A degree in business, marketing, advertising, communications, Ecommerce or related programs is great (but not required), however proven, successful experience is ideal
• Must have some experience communicating with corporate business contacts
• Enjoys working with a team, brainstorming creative ideas, presenting solutions, & creating success however can work independently also
• Proficiency in MS Office, Outlook, Order Management Systems, CRM platforms, experience with e-commerce a plus (but not required, we will teach)

Work Style:
• Business casual appearance with ‘can do’ attitude & a high level of passion to succeed, sense of urgency & a strong level of self-motivation
• Strong written & verbal communication, organizational & time management skills, plus the ability to multi-task
• Strong & consistent ability to prioritize activities within specific time guidelines & handle multiple responsibilities within a specific time frame

Physical Demands:
• Walk, sit, bend & squat (may need some lifting &/or carry up to 10lbs)
• Verbal communication & listening
• Grab, pull or bend items to assemble & put into boxes or gift bags when required
• View items at a close & distant range
• Sit for extended periods of time
• Use computers for extended periods of time

Working Conditions:
• Bcorp, CAMSC & WBE certified
• Safe office environment
• Local travel to meetings & events with current & prospective clients
• Work alongside a family owned local, growing business right here in BC!
• You will be making a direct impact on business decisions, and learning daily what grows business from the inside
• With year after year double digit growth, there are career opportunities for you!
• Great exposure to Ecommerce and marketing, which are skillsets in demand
• Work with the best award winning software in the industry (inside & outside our industry)
• Our system offers you: CRM System / Order Processing / E-Marketing / Sales Management / Managed Products Web Site / Real-time Reporting and Analysis / Business Intelligence (BI)
• Evenings & weekends off
• Excellent benefits including Medical & Dental coverage, Costco membership card, continuous education, business & career development with our online “Full Line University” courses

How to Apply
If you are interested to apply for the position, kindly send your resume and cover letter to bcjobconnect@iecbc.ca before April 19, 11:59 PM PT with the following email subject: E-Commerce Director (Full Line Specialties Inc.)