Job Posting: E-Commerce Director (Full Line Specialties)

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Position Summary
The E-Commerce Director’s main role is to provide day-to-day oversight & management of assigned ecommerce
platforms & inventory management. Additionally, this person works with & supports the sales
team so that the customer needs are met in terms of driving e-commerce sales, staying relevant on
trends, maintaining inventory as data dictates, & oversees website maintenance. E-Commerce
Merchandising Directors are driven, dedicated self-starters who work to fully understand clients, systems
& processes, & loves managing an eCommerce webstore. This person has a positive attitude with the
ability to work efficiently, independently or with a team & will be working closely with the CEO.

Position Functions

Daily Responsibilities:
• Builds ecommerce stores for corporate clients within our proprietary Ecomm software
• Oversees, executes, & ensures accuracy in the item sku set-up process for web merchandising from sourcing to sku population on identified e-commerce platforms
• Provides information & direction regarding graphic arts needs for web merchandise
• Regularly reviews merchandise to ensure proper & relative merchandising needs
• Runs Inventory + On-Demand sell-through reports to determine inventory needs, identify topsellers, identify slow moving inventory, & merchandises accordingly (all reports are from our proprietary software)
• Places & follows-up on all orders for inventoried merchandise
• Updates e-commerce platforms when inventory is received
• Becomes an expert in the e-commerce platforms’ capabilities & features from our proprietary
• Reaches out to platform providers on issues which can’t be solved internally
• May handle customer service inquiries by phone & email if escalated
• Handle e-commerce merchandise returns within our software
• Works with dedicated customer service team + fulfillment team
• Attends vendor meetings & shows
• As this business unit grows, there would be more people added to the team that this candidate would be managing & delegating

Product & Services:
• Stay attuned to & learn about current & trending products, services & technology
• Research, develop & recommend new product & services with an emphasis on creativity
• Strong sense of urgency to meet deadlines & achieve company goals.

Team Membership:
• Work effectively as part of the account team to achieve sales & margin goals
• Participate as a member of the account team to develop creative programs & solutions for clients
• Work in tandem with all internal teams
• Communicate in an effective & timely manner regarding opportunities & client issues

Financial & Business Operation:
• Operate in a financially responsible manner & achieve sales & profit objectives
• Complete assigned reporting & other tasks accurately, professionally & on schedule
• Perform & complete duties as deemed appropriate by management
• Impeccable reputation & a fit with our core values


Education, Experience, Skills, Expertise:
• A degree in business, marketing, advertising, communications, Ecommerce or related programs is great (but not required), however proven, successful experience is ideal
• Must have some experience communicating with corporate business contacts
• Enjoys working with a team, brainstorming creative ideas, presenting solutions, & creating success however can work independently also
• Proficiency in MS Office, Outlook, Order Management Systems, CRM platforms, experience with e-commerce a plus (but not required, we will teach)

Work Style:
• Business casual appearance with ‘can do’ attitude & a high level of passion to succeed, sense of urgency & a strong level of self-motivation
• Strong written & verbal communication, organizational & time management skills, plus the ability to multi-task
• Strong & consistent ability to prioritize activities within specific time guidelines & handle multiple responsibilities within a specific time frame

Physical Demands:
• Walk, sit, bend & squat (may need some lifting &/or carry up to 10lbs)
• Verbal communication & listening
• Grab, pull or bend items to assemble & put into boxes or gift bags when required
• View items at a close & distant range
• Sit for extended periods of time
• Use computers for extended periods of time

Working Conditions:
• Bcorp, CAMSC & WBE certified
• Safe office environment
• Local travel to meetings & events with current & prospective clients
• Work alongside a family owned local, growing business right here in BC!
• You will be making a direct impact on business decisions, and learning daily what grows business from the inside
• With year after year double digit growth, there are career opportunities for you!
• Great exposure to Ecommerce and marketing, which are skillsets in demand
• Work with the best award winning software in the industry (inside & outside our industry)
• Our system offers you: CRM System / Order Processing / E-Marketing / Sales Management / Managed Products Web Site / Real-time Reporting and Analysis / Business Intelligence (BI)
• Evenings & weekends off
• Excellent benefits including Medical & Dental coverage, Costco membership card, continuous education, business & career development with our online “Full Line University” courses

How to Apply
If you are interested to apply for the position, kindly send your resume and cover letter to before April 19, 11:59 PM PT with the following email subject: E-Commerce Director (Full Line Specialties Inc.)