Description
Join a great Electronics Manufacturing Service’s (EMS) company in a new state of the art purpose-built facility at Glenlyon Business Park in Burnaby. Dorigo is focused on achieving positive changes in everything we do for our customers. We are a manufacturer of technology products, from surface mount to full box build, for innovative design and manufacturing companies in North America.
Our team is growing, and we are looking to hire a proactive and experienced Customer Experience champion. Reporting to the Customer Experience Manager, your role will be to deliver the highest levels of service and advocate for our customers. This is a high-impact, high-visibility role. Ultimately, your mission will be to increase order visibility, proactively solve problems and utilize positive multichannel communications (voice, email, messaging, automated reporting) to provide a seamless experience for Dorigo customers.
Leave a lasting mark and become part of a great team focused on creating a seamless and transparent customer experience in an innovative and collaborative environment.
Key Responsibilities
- Own a portfolio of diverse accounts and collaborate across sales, engineering, supply chain and manufacturing departments to ensure customer positivity and organizational success.
- Enter, maintain and manage customer purchase orders within our ERP system.
- Act as focal point and liaison with customers for all scheduling and order delivery details.
- Manage existing customers’ flow of data through the supply chain, engineering and quality departments.
- Track, communicate and collaboratively resolve deviations from the original commitment to customers.
- Maintain master records with our ERP systems.
- Provide and champion continual improvement suggestions.
Desired Knowledge, Skills, Experience, and Abilities
- 5+ years order management or customer service experience
- Degree in Operations Management, or a technical field
- Energetic self-starter, with an aptitude for customer satisfaction
- Exceptional communication skills
- Detail oriented, organized and a strong multi-tasker
- Ability to establish a strong rapport with customers and build trust
- Able to work in a rapidly changing environment under tight deadlines
- Experience using ERP systems and supporting communication tools
Desired Knowledge, Skills, Experience, and Abilities
- 5+ years order management or customer service experience
- Degree in Operations Management, or a technical field
- Energetic self-starter, with an aptitude for customer satisfaction
- Exceptional communication skills
- Detail oriented, organized and a strong multi-tasker
- Ability to establish a strong rapport with customers and build trust
- Able to work in a rapidly changing environment under tight deadlines
- Experience using ERP systems and supporting communication tools
- Experience with a hardware, software manufacturer or logistics
How to Apply
If you are interested to apply for the position, please send your resume and cover letter to bcjobconnect@iecbc.ca before November 5, 11:59 PM PT with the following email subject: Dorigo – Customer Experience Specialist (Order Management).
