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Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary and Two-Spirit people along their journey between crisis, self-sufficiency and wellness. We run 3 resale shop locations, as well as an online shop, in order to be able to support us in funding our programs and operations. If you are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive and wants to grow and develop with the organization – then this is the job for you. The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values and who also enjoy their work.
Position Type: Full Time
Location: 785 Pandora Avenue
This is a hands-on position that is responsible for:
- Greeting customers respectfully and kindly, providing a reassuring and consistent presence at the shop entrance.
- Calmly explaining and carrying out COVID-19 safety procedures and other health and safety policies.
- Taking an active role in maintaining a positive, respectful and cooperative retail and team working environment that is inclusive, supportive and safe.
- Providing assistance and information to customers and program participants, and helping them to locate merchandise.
- Providing information regarding WIN and its programs and be part of providing support and assistance which may include connecting people with the program coordinator and/or providing alternate resources as needed.
- Ensuring that challenging customer service situations are dealt with in a calm, respectful and appropriate manner.
- Acting as a team support when needed relating to customer service and support.
- Being part of ensuring that the store meets performance goals and assisting in other areas as needed.
- Ensuring all WIN policies and procedures are carried out effectively.
- Excellent communication, interpersonal, and teamwork skills, as well as high levels of patience and professionalism.
- Leadership abilities, and able to remain calm in challenging situations, as well as diffuse high energy situations when needed.
- Able to multi-task, problem solve, take initiative, anticipate potential problems/conflicts and take appropriate actions.
- Resourceful, positive attitude and an excellent communicator.
- Capable of assessing situations and acting quickly to resolve issues and seek additional support when needed.
- Able to navigate and de-escalate situations and offer crisis support using appropriate methods when needed.
- Understands and values the work that WIN does in the community.
- Able to work with marginalized folks, deal with information in a confidential manner and respond with sensitivity.
- Actively contributes to a supportive, empowering, diverse and inclusive workplace
- Able to build empowering relationships with customers, donors and Program Participants that reflect WIN’s values and vision.
- Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case-by-case basis.
- Able to work independently and as part of a team.
Education / Qualifications / Experience:
- Recent related work or volunteer experience in community social services and ability to communicate and coordinate with Program Coordinator as needed.
- Experience being part of a retail team and dealing with customer service-related issues.
- Demonstrated awareness of community resources, programs and community development method.
- Demonstrated knowledge of cultural sensitivity and cultural competency.
- Knowledge and experience with brief intervention strategies and solution focused approaches
- Demonstrates a high level of initiative, independent thinking and judgement required.
- Mental health and addictions training would be an asset.
- Knowledge of issues relating to poverty and building community support would be an asset.
- Valid First Aid Certificate (or willing to train).
WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, LGBQ+persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities.