Job Posting: Victoria Women in Need – Assistant Retail Manager

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Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary and Two-Spirit people along their journey between crisis, self-sufficiency and wellness. We run 3 resale shop locations as well as an online shop in order to be able to support us in funding our programs and operations.

If you are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive and wants to grow and develop with the organization – then this is the job for you. The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values and who also enjoy their work.

Hours – Full Time (32 – 40 hours/week)

This is a hands-on position that is responsible for:

• Providing excellent customer service; greeting customers, making recommendations and helping them to locate the right merchandise.

• Providing a reassuring presence and being able to calmly explain and carry out COVID-19 safety procedures

• Working with our customers and program participants in a way that is empowering and respectful, creating a safe space for everyone.

• Providing information regarding WIN and its programs and assisting program participants

• Ensuring that WIN’s health and safety practices are consistently and comprehensively implemented

• Providing leadership in customer service, merchandising, keeping things organized and being part of the team in helping to ensure that the store meets performance goals.

• Providing leadership and assisting with duties in all areas of the store including rotating stock, putting stock back on the sales floor and maintaining a clean and orderly store.

• Responsible for supervising the location when manager is not on site.

• Opening and closing the store, processing sales transactions and receiving and processing cash, debit or credit payments. Reconciling store transactions using a point of sale system.

• Contributing to building and maintaining a positive and cooperative team working environment,

• Building relationships, assisting customers with shopping and creating a positive retail environment and dealing with issues as they arise.

• Assigning tasks to staff and volunteers in coordination with the supervisor, and assisting with training

• Assisting supervisor in implementing changes to store layout and promotions

• Ensuring all WIN policies and procedures are carried out effectively.

• Maintaining high store standards and expectations.

Skills and Experience required:

• Strong people skills, and ability to communicate calmly and respectfully with a diverse group of people

• Previous retail experience (ideally at least 2 years) with a good understanding of retail concepts and at least six months experience as either a keyholder, person in charge or assistant manager.

• Interest in social work, sociology, human services training or related experience is a strong asset

• Resourceful, positive attitude and an excellent communicator.

• Excellent customer service skills, able to answer questions in a friendly and positive manner.

• Well organized with a good attention to detail, and a good sense of how to merchandize stock effectively.

• Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about.

• Ability to communicate respectfully, both verbally and written,

• Able to build empowering relationships with customers, donors and Program Participants that reflect WIN’s values and vision,

• Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case by case basis,

• Accurate and dependable in working with cash / point of sale system.

• Able to work independently and as part of a team. Able to supervise team when needed.

• Good knowledge of quality standards for second hand goods.

• Comfortable maintaining ongoing communication with supervisor.

• High School graduate.

WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, LGBQ+persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities.

If you are a BC JobConnect-registered jobseeker interested in this position, please send an email to indicating your interest as soon as possible, and we will inform you of the relevant application details.